Complaints

Complaints terms and conditions:
Of course, any complaint is barely possible, because of our products’ excellence, but if you decide on such a shocking step, be aware that:

  • Complaints are received only on the basis of receipt
  • Inform us about your complaint via email ([email protected]) or telephone (91 453 76 35)
  • Send us the merchandise with the complaint form and original receipt to:

Stoprocent
ul.Świętojańska 35
71-723 Szczecin

If the complain turns out to be arguable, we bear costs of delivery.

-> Complaint protocol <-

Merchandise Exchange/return terms

If it turns out, that you don’t like the size or colour of the merchandise you bought, you may return it or exchange for the one you like better within 14 days since receiving the package. The merchandise must be unused and in the same condition you received it. The cost of returning the goods is borne by the customer. Inform us about merchandise situation via email ([email protected]), then sent the stuff with the original receipt and return form (download below) to:

Stoprocent
ul.Świętojańska 35
71-723 Szczecin

-> return/exchange form <-

Attention! In case of merchandise return, please make new order (in additional order information, point out the Exchange), new order will be realized after receiving the exchanged merchandise.